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Understand what NammaTravelAssist offers and what to confirm before arranging a companion for yourself or a family member.
Your phone number is not displayed to other travellers in listings. Our team uses it for verification and service communication. It is shared with your matched companion only after our team verifies and confirms your connection. If you join a journey WhatsApp group, your number may be visible to the matched participants and our support team.
NammaTravelAssist connects people already travelling with people seeking assistance on the same route. It supports human-reviewed introductions and coordination for agreed airport and journey assistance.
Yes, you can request a companion for your mother, father or both parents travelling together, including if they feel hesitant about travelling alone. Share the number of passengers, journey details, preferred language and help needed, such as check-in guidance, finding gates or transit support. A match depends on suitable traveller availability and the required review; confirm the agreed assistance for each passenger before the journey.
Yes, you can request a companion for your grandmother or grandfather. Explain their journey, preferred language and the airport assistance they need so the team can review the request. Any match depends on traveller availability and agreement on the help required. Companionship does not include medical care or professional caregiving.
You can contact the team to discuss a companion for your pregnant wife who would like company or help navigating the airport. Share the journey details and the practical assistance she would like. A match is not guaranteed, and the traveller must agree to the assistance in advance. NammaTravelAssist does not provide medical care or assess fitness to fly.
You can request assistance for your wife, or another parent or guardian, travelling with more than one child. Share the number and ages of the children, journey details and the help needed, such as finding gates, navigating transit or reasonable baggage assistance. The team can review whether a suitable traveller is available. The accompanying parent or guardian remains responsible for supervising and caring for the children; do not assume a traveller can provide childcare. Agree on the specific assistance before the journey.
Enter your full name and WhatsApp number, then enter the one-time code sent to WhatsApp. This creates or signs you into an account. Account holders registering as Travellers or Help Seekers must be at least 18.
Verified means the required information submitted by a user has been checked under NammaTravelAssist’s process. Checks may cover identity, phone and journey details. It does not mean a police or criminal background check has taken place unless explicitly stated, and it does not guarantee behaviour or safety. WhatsApp sign-in alone is not the full connection verification process.
Traveller listings require sign-in to protect traveller privacy. You can read public service and route information before joining. Personal information obtained through a connection must only be used for the agreed journey.
Agreed assistance may include airport directions, check-in guidance, finding a gate or terminal, transit support, reasonable baggage help and help where language is a difficulty. The traveller must agree to the specific assistance before the journey.
No. NammaTravelAssist is not a medical or professional caregiving service. Arranged meetings and handovers are at the relevant airport or designated airport area. Home pickup, home drop-off and transport outside the airport are not included.
The directory covers India paired with Singapore, UAE, Sri Lanka, Saudi Arabia, Oman, Qatar, Kuwait, Bahrain, Malaysia, Australia, the United Kingdom, USA, Canada, New Zealand and Germany. A supported route does not mean a traveller is available for every flight or date.
Tell the team which language the passenger is comfortable with when describing the assistance needed. Language support depends on the matched traveller; confirm it before agreeing to the journey.
Applicable traveller rewards, service fees and taxes are shown or communicated before the relevant transaction or confirmation. Eligible assistance may qualify for a traveller reward. Availability and rewards are not guaranteed merely by registering a journey.
Inform NammaTravelAssist and the matched user as soon as possible. Refunds, credits and reward adjustments depend on the applicable booking conditions, timing, whether assistance started and other circumstances. Contact the team to review your particular arrangement.
These answers summarize the service. The Terms of Service and the conditions communicated for your arrangement provide the full details.