NammaTravelAssist Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to people who use NammaTravelAssist, including Travellers offering assistance, Help Seekers requesting assistance, passengers whose journey information is provided by a Help Seeker, visitors to the NammaTravelAssist website, and people communicating with NammaTravelAssist regarding a journey, verification, complaint or support request.

Where a Help Seeker provides information about another passenger, the Help Seeker should ensure that the passenger or their lawful representative is aware that the information is being provided to NammaTravelAssist where required.

2. Information We Collect

Depending on how you use NammaTravelAssist, we may collect information such as account, verification, journey, assistance request, payment, communication and technical information.

• Account information: name, mobile number, country code, login/account information, account status and user role.
• Verification information: full name, age or date-of-birth information where required, government-issued identification, identification number where necessary, selfie or photograph, identity-match information, occupation information, reference information, verification status and verification notes.
• Journey information: departure country, departure airport, destination country, destination airport, travel date, airline, flight number, transit airport(s), journey status and willingness to provide assistance.
• Assistance request information: passenger name, passenger age, passenger gender where provided, relationship to the Help Seeker, contact information, travel details, assistance requested, mobility or accessibility requirements, language assistance requirements, baggage assistance and special notes provided by the user.
• Payment and transaction information: amount paid, Traveller reward, NammaTravelAssist service fee, payment status, transaction/reference number and refund status.
• Communication information: support requests, complaints, feedback, journey coordination, verification communication, safety reports and relevant communications with NammaTravelAssist.
• Technical information: IP address, browser/device information, login/session information, date and time of access, security and error logs, cookie information and website usage information where analytics are enabled.

3. Why We Collect Information

NammaTravelAssist will not intentionally use personal information for purposes unrelated to those for which it was collected without an appropriate basis or consent where required.

• Create and maintain accounts
• Authenticate users
• Verify Travellers and Help Seekers
• Verify registered journeys
• Prevent unverified users from connecting
• Match Travellers with Help Seekers
• Display appropriate Traveller information
• Facilitate assistance requests
• Coordinate journeys
• Facilitate communication between matched users
• Create journey-related WhatsApp or communication groups
• Process payments and Traveller rewards
• Prevent fraud and misuse
• Investigate safety concerns
• Handle complaints and disputes
• Provide customer support
• Improve NammaTravelAssist
• Maintain security
• Maintain records required for business, safety or legal purposes
• Comply with applicable laws and lawful requests

4. Mandatory Verification

NammaTravelAssist requires Travellers and Help Seekers to complete the required verification process before they can connect through NammaTravelAssist.

Information collected for verification is used to establish identity and improve trust and safety.

A Verified status means NammaTravelAssist has checked the information required under its verification process. It does not mean that NammaTravelAssist has conducted police, criminal, employment, immigration or comprehensive background verification unless NammaTravelAssist specifically states that such a check was completed.

5. Information Visible to Other Users

NammaTravelAssist does not make all information collected during verification publicly available.

Traveller listings or matching information may show limited information reasonably necessary to help users identify a suitable Traveller.

• Name
• Nationality
• Journey route
• Travel date
• Airline/flight information
• Languages
• Willingness to assist
• Verification status
• Ratings or previous NammaTravelAssist activity where available

6. Sharing Information Between Matched Users

Once NammaTravelAssist approves a connection, limited information may be shared between the Traveller and Help Seeker to coordinate the journey.

Users must use this information only for the agreed NammaTravelAssist journey and must not use it for unrelated marketing, harassment or other unauthorised purposes.

• Name
• Contact number
• Passenger information relevant to the assistance
• Flight information
• Airport meeting point
• Transit information
• Assistance requirements

7. WhatsApp and Other Communication Services

NammaTravelAssist may create or facilitate a WhatsApp group or other communication channel between matched users.

When you participate in such a group, your phone number, profile information or other information may become visible to other participants according to the settings and policies of that communication service.

WhatsApp and other third-party communication services operate under their own privacy policies and terms. NammaTravelAssist will use these channels primarily for journey coordination, support and safety purposes.

8. Government IDs and Verification Documents

Government IDs, selfies and verification documents are treated as sensitive verification information. NammaTravelAssist will use reasonable measures to restrict access to such information. These documents will not be intentionally displayed publicly.

NammaTravelAssist may retain verification information for as long as reasonably necessary for verification, fraud prevention, safety investigations, dispute handling, and legal or regulatory requirements.

Where full documents are no longer reasonably necessary, NammaTravelAssist may delete them or retain only necessary verification records, subject to applicable requirements.

9. Sharing With Service Providers

NammaTravelAssist may use third-party providers to operate its service and will seek to share only information reasonably necessary for those providers to perform their services.

• Hosting and databases
• Payment processing
• Identity verification
• Email or SMS
• WhatsApp or communications
• Analytics
• Security
• Customer support
• Cloud infrastructure

10. Legal and Safety Disclosure

NammaTravelAssist may disclose information where reasonably necessary to comply with applicable law, respond to valid legal requests, cooperate with law enforcement or government authorities, investigate suspected fraud, protect users, investigate serious safety incidents, protect NammaTravelAssist's legal rights or prevent illegal activity.

NammaTravelAssist will not sell personal information to third parties merely for them to independently market their products or services.

11. Data Retention

NammaTravelAssist will retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business, safety, dispute-resolution or legal purposes.

Different information may have different retention periods. For example, NammaTravelAssist may need to retain certain transaction, consent, verification, complaint or journey records after an account has been closed.

Information that is no longer reasonably required will be deleted, anonymised or otherwise handled in accordance with applicable requirements.

12. Security

NammaTravelAssist uses reasonable technical and organisational measures designed to protect personal information. However, no internet service or electronic storage system can guarantee absolute security. Users are responsible for protecting their passwords, OTPs and account credentials.

• Authentication controls
• Password hashing
• Restricted administrative access
• Secure communications
• Database access controls
• Secure cookies
• Logging and monitoring
• Appropriate access restrictions for verification documents

13. Your Privacy Choices and Rights

Subject to applicable law, you may contact NammaTravelAssist to:

• Ask what personal information NammaTravelAssist holds about you
• Request correction of inaccurate information
• Request updating of information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy grievance
• Request account closure

14. Passenger Information Provided by Another Person

A Help Seeker may request assistance for a parent, family member or another passenger. The Help Seeker must provide only information reasonably necessary to arrange the assistance and should have appropriate authority or permission to provide that passenger's information where required.

NammaTravelAssist may use that information solely for legitimate purposes connected with the requested service, safety, support and applicable legal requirements.

15. Children's Information

A NammaTravelAssist account used to offer assistance or request assistance must be operated by an eligible adult.

Travel assistance may be requested for a child where appropriate, but the request must be made and managed by a parent, legal guardian or other appropriately authorised adult.

NammaTravelAssist may apply additional restrictions or decline arrangements involving minors where it considers the journey or assistance unsuitable for the platform.

16. Cookies

NammaTravelAssist uses cookies and similar technologies where necessary to operate and secure the website. Additional information is available in our Cookie Policy.

17. Changes to This Privacy Policy

NammaTravelAssist may update this Privacy Policy as the service, technology or applicable requirements change. The latest version will display the updated date at the top of this page. Where required, NammaTravelAssist may provide additional notice or request renewed consent for material changes.

18. Privacy and Grievance Contact

For privacy questions, correction/deletion requests or grievances, contact:

NammaTravelAssist

Operated by: Durga Software Solutions (Proprietor: KARIKALAN SASIKUMAR)

Email: contact@nammatravelassist.com

Business contact: +91 9043692020

Address: 42, Mudukku Street, Keelaiyur 1, Tiruvarur, Tamil Nadu, 614013

GSTIN: 33CZWPS1919K1ZM

Privacy / Grievance Contact

Contact person: KARIKALAN SASIKUMAR

Email: contact@nammatravelassist.com