NammaTravelAssist Terms of Service

1. What NammaTravelAssist Does

NammaTravelAssist is a platform that helps connect people who are already travelling (Travellers) with people seeking travel assistance for themselves, a family member or another passenger (Help Seekers).

NammaTravelAssist verifies users before allowing them to connect through the platform and may facilitate introductions, communication, payments and journey coordination.

NammaTravelAssist may also create or facilitate WhatsApp or other communication groups between verified users for an agreed journey.

NammaTravelAssist is not an airline, airport operator, immigration service, travel agency, medical service, professional caregiver, security service or transportation provider.

Travellers are independent individuals and are not employees, agents or representatives of NammaTravelAssist.

NammaTravelAssist does not guarantee that a suitable Traveller will be available for every journey.

2. Eligibility and Mandatory Verification

You must be at least 18 years old to register as a Traveller or Help Seeker.

Every Traveller and Help Seeker must complete NammaTravelAssist's required verification process before they can connect with another user through the platform.

NammaTravelAssist may collect and verify limited information appropriate to the user's role.

The exact verification checks may differ depending on whether the person is a Traveller, Help Seeker or passenger and depending on the circumstances of the journey.

Users who have not completed the required verification will not be made available for connection or matching through NammaTravelAssist.

NammaTravelAssist may request additional information where reasonably necessary to verify identity or journey information, investigate a concern, prevent misuse or protect users.

All information provided to NammaTravelAssist must be accurate, genuine and current. Providing false, altered, misleading or another person's information may result in rejection or suspension of the account.

• Full name
• Mobile number
• Government-issued identification
• Selfie / identity match
• Age confirmation
• Journey and flight details
• Occupation information
• Reference information
• Previous NammaTravelAssist ratings or journey history, where available

3. What Verified Means

A Verified status means NammaTravelAssist has checked the required information submitted by that user under NammaTravelAssist's verification process.

Depending on the user and journey, verification may include checks relating to identity, mobile number, government-issued ID, selfie / identity match, age, journey and flight details, occupation, references, and previous NammaTravelAssist ratings or journey history.

Verified does not mean NammaTravelAssist has conducted a police verification, criminal background check, employment background check, immigration check or comprehensive investigation of the person unless NammaTravelAssist specifically states that such a check has been completed.

Verification is intended to reduce false identities and inaccurate information and improve trust between users. Verification does not guarantee a person's character, behaviour, reliability, safety, honesty or future conduct.

NammaTravelAssist may reject, suspend or revoke a user's Verified status if information is found to be false, outdated, inconsistent or if a safety or compliance concern arises.

4. Journey Verification

Travellers must provide accurate journey information, including where applicable:

• Departure airport
• Destination airport
• Travel date
• Flight number
• Airline
• Transit airport(s)
• A journey will not be treated as verified merely because a user entered flight information. Travellers must promptly inform NammaTravelAssist if a verified journey is changed, delayed, cancelled or rescheduled.
• Help Seekers must also provide accurate passenger and journey information. NammaTravelAssist may re-check journey information when circumstances change.

5. Nature of Travel Assistance

NammaTravelAssist is intended for reasonable travel assistance such as:

• Helping passengers navigate airports
• Helping with check-in procedures
• Providing general airport guidance
• Helping locate gates or terminals
• Helping during transit or connections
• Providing reasonable assistance with baggage
• Helping where language is a difficulty
• Accompanying a passenger during mutually agreed portions of the journey
• The assistance required must be clearly disclosed and agreed upon before the journey. A Traveller is not a professional caregiver, nurse, medical attendant or airport employee unless independently qualified and specifically engaged in that capacity outside NammaTravelAssist.
• Travellers are not required to perform anything they reasonably consider unsafe, illegal or outside the agreed assistance.

6. Airport-Only Assistance

All NammaTravelAssist-arranged meetings and handovers must take place at the relevant airport or an official airport-designated meeting area.

NammaTravelAssist assistance starts and ends at the relevant airport or airport-designated meeting/handover location. Users must not privately extend an arrangement outside these boundaries and represent that activity as part of NammaTravelAssist's service.

• Travellers are not required to visit a passenger's home.
• Travellers are not required to pick up or drop off passengers at their residence.
• Travellers are not required to meet at hotels or offices.
• Travellers are not required to meet at railway or bus stations.
• Travellers are not required to provide transportation outside the airport.

7. Passenger Information and Special Assistance

Help Seekers must provide accurate information reasonably necessary for the Traveller to understand the assistance required. Important assistance requirements must be disclosed before a Traveller agrees to assist.

NammaTravelAssist and Travellers must not be relied upon for emergency or professional medical assistance. Where an airline or airport provides official wheelchair, medical, accessibility or special-assistance services, passengers should use those services where appropriate.

• Passenger age
• Mobility limitations
• Wheelchair requirements
• Language difficulties
• Connection or transit requirements
• Baggage assistance
• Other circumstances materially affecting the agreed assistance

8. Baggage, Packages and Prohibited Items

This is a strict NammaTravelAssist safety rule. A Traveller must never knowingly accept, carry, receive, deliver or transport items whose contents are unknown, suspicious, illegal, dangerous, prohibited, undisclosed or misrepresented.

Help Seekers must clearly disclose any baggage or item for which Traveller assistance is requested. Travellers should not accept sealed packages or items whose contents they cannot reasonably identify.

Travellers have the right to inspect, question or refuse any item they are uncomfortable handling, subject to applicable law and airport/security requirements.

The person carrying baggage or an item remains responsible for complying with applicable airline, customs and legal requirements. NammaTravelAssist does not authorize anyone to carry goods contrary to applicable law.

• Airline baggage rules
• Airport security requirements
• Customs regulations
• Immigration requirements
• Import/export restrictions
• Applicable laws of departure, transit and destination countries

9. Passports, Visas, Immigration and Customs

Each Traveller and passenger is responsible for ensuring they possess the required passport, visa, transit visa, immigration permission, travel documents, tickets, entry permits and health/travel documentation where applicable.

NammaTravelAssist does not provide immigration or legal advice and does not guarantee entry into, transit through or departure from any country. Airlines, immigration authorities, customs authorities, airport security and governments make their own decisions independently of NammaTravelAssist.

10. Traveller Rewards and NammaTravelAssist Fees

Where applicable, a Traveller may receive a reward or compensation for providing agreed travel assistance. NammaTravelAssist may charge platform, service, processing or other applicable fees.

The applicable Traveller reward, NammaTravelAssist service fee and applicable taxes will be shown or communicated before the relevant transaction or confirmation. Users agree to pay applicable charges and taxes communicated through NammaTravelAssist.

NammaTravelAssist may change its pricing for future transactions. Pricing changes will not retrospectively change an already confirmed transaction unless agreed by the affected parties or required by law.

11. Payments Outside NammaTravelAssist

Payments relating to assistance arranged through NammaTravelAssist must follow the payment process approved or communicated by NammaTravelAssist.

Users must not use NammaTravelAssist to establish a connection and then intentionally bypass NammaTravelAssist's approved payment process for that assistance. Travellers must not demand undisclosed additional payments, and Help Seekers must not pressure Travellers to accept private payments contrary to the agreed process.

NammaTravelAssist may suspend or terminate accounts that intentionally bypass its payment process.

12. Cancellations, Flight Changes and Refunds

Flights may be delayed, cancelled, diverted or rescheduled for reasons outside anyone's control. Users must inform NammaTravelAssist and the matched user as soon as reasonably possible about changes affecting an agreed arrangement.

Eligibility for refunds, credits, Traveller rewards or service-fee adjustments may depend on who cancelled, when the cancellation occurred, whether assistance had already started, airline or flight changes, expenses already incurred, and the cancellation/refund policy applicable to the booking.

NammaTravelAssist is not responsible for airline ticket costs, hotel costs, missed flights, visa costs or other independent travel expenses unless NammaTravelAssist expressly agreed to bear that cost. Nothing in this section limits refund or other rights that a user is entitled to under applicable law.

13. Communication and WhatsApp Groups

NammaTravelAssist may facilitate communication between matched users through phone, WhatsApp, email or other communication channels.

NammaTravelAssist may create a temporary WhatsApp or similar communication group to assist coordination from departure through arrival.

Contact information obtained through NammaTravelAssist must be used only for purposes reasonably connected with the agreed journey. Users must not use another user's information for unwanted marketing, harassment, repeated unwanted contact, unrelated commercial purposes, fraud or impersonation.

Users should report inappropriate behaviour to NammaTravelAssist.

14. User Conduct

All users must behave respectfully, responsibly and lawfully. Users must not:

• Harass, threaten or intimidate another person
• Discriminate against another person
• Engage in sexual or inappropriate behaviour
• Provide false identity information
• Misrepresent journey information
• Commit or attempt fraud
• Use NammaTravelAssist for illegal activities
• Carry or request prohibited items
• Misuse another person's personal information
• Circumvent NammaTravelAssist's safety procedures
• Pressure another user to perform assistance beyond what was agreed
• Deliberately bypass NammaTravelAssist's approved process

15. Safety Responsibilities

NammaTravelAssist's verification and matching process is intended to improve trust and safety, but users must continue to exercise reasonable judgement.

If a Traveller or Help Seeker feels unsafe or suspects illegal, suspicious or inappropriate activity, they should discontinue the interaction where reasonably possible and inform NammaTravelAssist.

Where appropriate, users should contact airline staff, airport authorities, airport security, police, immigration/customs officials or local emergency services.

NammaTravelAssist does not replace airlines, airport security, police, medical services or government authorities.

16. Changes After Verification

Verification is based on information available to NammaTravelAssist at the time the verification is completed. Users must notify NammaTravelAssist if important information changes after verification.

NammaTravelAssist may require re-verification before allowing the connection or journey to proceed.

• Identity/contact information
• Journey
• Flight
• Travel date
• Transit
• Passenger
• Assistance requirements
• Other material information relating to the arrangement

17. NammaTravelAssist's Role and Responsibility

NammaTravelAssist will make reasonable efforts to verify required user and journey information, facilitate appropriate connections, communicate agreed assistance information, operate its platform responsibly and provide reasonable support for NammaTravelAssist arrangements.

However, NammaTravelAssist cannot control individual user behaviour, airline operations, flight delays or cancellations, airport operations, immigration decisions, customs decisions, security procedures, weather, government restrictions or events outside NammaTravelAssist's reasonable control.

NammaTravelAssist does not guarantee that a Traveller will complete a journey or that every requested form of assistance will be successfully provided. NammaTravelAssist's verification of a user does not make NammaTravelAssist responsible for every action subsequently taken by that individual.

Nothing in these Terms excludes or limits any responsibility that NammaTravelAssist cannot lawfully exclude or limit under applicable law.

18. Activities Outside the Agreed NammaTravelAssist Process

Where users independently meet outside the airport, extend assistance beyond the agreed airport journey, change the agreed assistance without informing NammaTravelAssist, exchange prohibited or unknown items, make unauthorized private arrangements, bypass the approved payment process, share sensitive credentials, provide false information or otherwise act outside these Terms or the agreed process, those activities are outside the scope of the NammaTravelAssist arrangement.

To the extent permitted by applicable law, NammaTravelAssist will not be responsible for losses or consequences caused by such independent or unauthorized conduct.

19. Personal Information and Privacy

NammaTravelAssist may collect personal information reasonably necessary to create and manage accounts, verify users and journeys, match Travellers and Help Seekers, facilitate communication, process transactions, prevent fraud and misuse, investigate complaints, protect users, provide customer support and meet applicable legal requirements.

NammaTravelAssist will handle personal information in accordance with its Privacy Policy and applicable data-protection requirements. Users must not misuse personal information obtained through NammaTravelAssist.

20. Government IDs, Selfies and Verification Information

Government identification, selfies and other verification information collected by NammaTravelAssist are used for identity, verification, trust, safety and related legitimate platform purposes.

Government-issued identification documents will not be displayed publicly on Traveller listings.

NammaTravelAssist will only share or display information reasonably necessary for matching, communication, trust and operation of the service, subject to its Privacy Policy and applicable law. Users must not copy, distribute or misuse another person's verification information.

21. Ratings, Reviews and Previous Journeys

NammaTravelAssist may allow users to provide ratings, reviews or feedback following a journey. Users must provide genuine feedback based on their actual experience.

NammaTravelAssist may investigate complaints and remove content that is fraudulent, abusive, threatening, discriminatory or otherwise inappropriate.

NammaTravelAssist may consider previous journey ratings, completed assistance, complaints, cancellations, safety reports and previous violations when determining whether a user may continue to participate in NammaTravelAssist.

A previous positive rating does not guarantee future behaviour.

22. Suspension, Rejection and Termination

NammaTravelAssist may reject verification, restrict, suspend or terminate an account where it reasonably believes a user:

• Provided false or misleading information
• Submitted false or altered verification documents
• Violated these Terms
• Created a safety concern
• Attempted fraud
• Misused another person's information
• Repeatedly cancelled confirmed arrangements without reasonable cause
• Bypassed NammaTravelAssist's payment process
• Engaged in harassment or inappropriate behaviour
• Used NammaTravelAssist for unlawful purposes

23. No Guarantee of Matching

Verification does not guarantee a match. Registering and verifying a journey does not guarantee that a Traveller will receive an assistance request or reward. Submitting and verifying an assistance request does not guarantee that NammaTravelAssist will find a suitable Traveller.

Matching depends on factors including route, airport, travel date, flight, transit, assistance requirements, Traveller availability, Traveller willingness and verification status.

24. Third-Party Services

NammaTravelAssist may rely on third-party services including payment providers, WhatsApp, telecommunications providers, airlines, airports, identity-verification providers, hosting providers and technology providers.

These third-party services may be governed by their own terms and privacy policies. NammaTravelAssist is not responsible for failures caused solely by independent third-party systems outside NammaTravelAssist's reasonable control.

25. Complaints and Disputes

If you experience a problem involving another user or NammaTravelAssist service, please contact NammaTravelAssist promptly and provide relevant information about the journey and issue.

NammaTravelAssist may review information reasonably available to it, including journey records, verification records, payment records, assistance details, complaints and relevant NammaTravelAssist communications.

NammaTravelAssist will make reasonable efforts to investigate complaints relating to its service and assist in resolving disputes. Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable Indian law.

26. Changes to These Terms

NammaTravelAssist may update these Terms as the service develops or where changes are required for operational, safety, regulatory or legal reasons.

The latest version will display a revised Last Updated date. Where NammaTravelAssist considers a change material or where renewed consent is required, users may be asked to accept the updated Terms before continuing to use relevant services.

27. Governing Law

These Terms are governed by the laws of India.

Subject to mandatory consumer rights and jurisdiction available under applicable law, disputes relating to these Terms or NammaTravelAssist's services will be subject to the competent courts in Tamil Nadu, India.

28. Contact and Grievance Support

For questions, complaints, verification concerns, safety issues or grievances regarding NammaTravelAssist, contact:

NammaTravelAssist

Operated by: Durga Software Solutions (Proprietor: KARIKALAN SASIKUMAR)

Email: contact@nammatravelassist.com

Business contact: +91 9043692020

Address: 42, Mudukku Street, Keelaiyur 1, Tiruvarur, Tamil Nadu, 614013

GSTIN: 33CZWPS1919K1ZM

Grievance Contact

Contact person: KARIKALAN SASIKUMAR

Email: contact@nammatravelassist.com

Please provide sufficient information about your account, journey or complaint so NammaTravelAssist can investigate and respond appropriately.

29. Acceptance of Terms and Safety Rules

By creating an account, registering a journey, requesting assistance, confirming a connection, making a payment or otherwise using NammaTravelAssist, you acknowledge that you have read, understood and agreed to these Terms of Service.

Where NammaTravelAssist presents separate Safety Rules / Do's and Don'ts, you also agree to follow those rules.

NammaTravelAssist may record your electronic acceptance together with the user/account, Terms version, and date and time of acceptance.

If you do not agree to these Terms or NammaTravelAssist's required Safety Rules, you must not proceed with a NammaTravelAssist connection.